退款政策

A CLEAR WAY BACK.

Return eligibility, inspection, and refund steps—defined before you send anything.

ORDER CANCELLATION & MODIFICATIONS

All orders that have been placed and successfully paid are final. Once payment has been completed, we cannot accept order cancellations, changes (including changes to the shipping address or item selection), or requests for refunds.

Please double-check all details before confirming your order.

This does not affect your rights in relation to defective, damaged, or incorrect items received. The return and replacement terms below will apply in those cases. Except where required by applicable law, associated shipping and transaction fees are non-refundable.

STARTING A RETURN

Contact zopickleball@gmail.com before sending any product back. Include your order number, the item you wish to return, the reason for the request, and photos when the item is damaged, incorrect, or defective. Do not send a product back before receiving return instructions from ZO.

ELIGIBILITY

To qualify for a change-of-mind return, a product must be purchased directly from the ZO online store; unused, unmodified, and in resale condition; returned with original packaging, labels, accessories, and documentation; accompanied by proof of purchase; and approved through ZO support before shipment.

For paddles, the protective wrap or grip seal must remain intact. ZO does not offer a trial-play return period. A paddle that has been played, marked, altered, or had its protective materials removed is not eligible for a standard change-of-mind return.

NON-RETURNABLE ITEMS

Unless defective, balls or grips removed from sealed packaging, personalised products, gift cards, final-sale items, products damaged through use or improper storage, and products purchased from another retailer are not eligible for return. Retail purchases must be returned to the original point of purchase.

SHIPPING, INSPECTION, AND REFUNDS

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. If ZO confirms a manufacturing defect or fulfilment error, ZO will provide the applicable return or replacement instructions.

Returned products are inspected before a refund is approved. If approved, the refund is issued to the original payment method; banks and payment providers may require additional time before funds appear. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.