ZO / PRODUCT FAQ
Answers Before the Next Rally.
Start with the way you play, then confirm the facts. These answers cover paddle selection, specifications, certification status, care, compatibility, ordering, and support.
How do I choose between ZO paddles?
Start with your natural point pattern. CONCEPT-01 is the current choice for players who prefer direct power from Foam + PP Honeycomb construction. CONCEPT-02 — LICORNE adds control through a Full Foam build.
CONCEPT-02 is available for pre-order. Final specifications and shipping timing will be confirmed before fulfillment.
Use the guided selector or compare the two Concept directions side by side.
Are CONCEPT-01 and CONCEPT-02 different quality tiers?
No. They represent two different jobs on court, not a beginner-to-advanced ranking. CONCEPT-01 is ZO’s power paddle with Foam + PP Honeycomb construction. CONCEPT-02 — LICORNE uses Full Foam construction to upgrade that power direction with control.
CONCEPT-02 is available for pre-order. Its final specifications and shipping timing will be confirmed before fulfillment.
Where can I find the current product specifications?
Use the exact product page as the source for confirmed dimensions, materials, weight information, care guidance, compatibility, and certification status. Product facts are version-specific; contact ZO before ordering if a detail important to your decision is not shown.
What is the current USAP certification status?
USAP certification for ZO paddles shown on this site is currently pending. They are not currently represented as USA Pickleball Approved. Until an exact paddle model appears as approved on the official list, do not rely on it as approved for sanctioned competition.
Always match the exact brand, model name, thickness or variant, and current status against the governing body's live list. A mark printed on a paddle is not a substitute for a current exact-model record.
View ZO verification standards
Search the USA Pickleball paddle list
How should I care for ZO equipment?
Follow the care instructions on the exact product page. Keep equipment dry, avoid unnecessary heat and prolonged direct sunlight, protect it during transport, and use only cleaning or adjustment products confirmed as compatible with that surface or component.
How do I check whether an accessory is compatible?
Check the compatibility statement on the accessory page and the care guidance on the equipment page. Do not assume a cleaning, grip, protection, or adjustment product is suitable for every material. If the combination is not listed, contact ZO before use.
Where can I review shipping and returns?
Review the current policies before ordering. Delivery timing, duties, taxes, return eligibility, and return shipping may depend on destination and product condition.
How do I track an order?
Use the secure order-status link in your shipping confirmation email, or sign in to your ZO account to view order status and tracking. Carrier tracking can take additional time to activate after a label is created.
Where can I find the warranty for my product?
Review the current warranty page for coverage, exclusions, purchase eligibility, and claim requirements. Prepare the order number or dated proof of purchase, exact model and variant, a concise timeline, clear views of the complete product and affected area, and video when sound or movement is relevant.
I need help with an existing order. What should I send?
Send your order number, the email used at checkout, the product concerned, and the action you need help with. The support team will review the current order status and confirm the available next step.
What should I include in a support request?
Include the exact product and variant, order number when applicable, a concise description of what happened, when you first noticed it, and clear photographs when they help explain the request. Submit the support form or email zopickleball@gmail.com.